Customer Support
- Posted 1 day ago
- Remote
Job description
I am looking for experienced professionals to assist with sales and customer support for my business. The goal is to ensure that our customers have a smooth experience with our products and services while increasing sales through efficient communication and engagement.Key services required:
- Sales Support - Assisting with lead generation, prospecting, and closing sales. Helping identify and nurture potential customers.
- Customer Service - Providing high-quality customer support via phone, email, and chat. Addressing customer inquiries, concerns, and issues promptly.
- Order Management - Assisting customers with order placements, tracking shipments, and handling returns or exchanges.
- Product Inquiries - Answering product-related questions and providing accurate information to customers.
- Follow-Up Services - Ensuring customer satisfaction after sales and encouraging repeat business or upsells.
- Previous experience in sales or customer support.
- Excellent communication skills (verbal and written).
- Ability to handle multiple tasks and manage time effectively.
- Familiarity with CRM software and customer service tools is a plus.
- Ability to remain calm and professional under pressure.
Budget:
Please provide your rates for hourly or project-based pricing. I am open to discussing a budget based on the scope of work and duration of the services.
Skills required
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